Refund policy

Made to order, made right: every Bomb Drop product is made to order in small batches by the two of us — we don't keep warehouse stock. That keeps everything fresh, and it shapes how returns work below.

If we got it wrong, we make it right

If your order arrives damaged, broken, or leaking, or we sent you the wrong item or scent, contact us within 14 days of delivery at bombdropbodycare@gmail.com with your order number and a photo if you can. We will remake it or refund you in full — your choice. The same goes if something is genuinely wrong with the product itself: tell us, and we make it right.

Exchanges

Because everything is made to order and we don't hold finished stock, we can't do exchanges — there is no shelf of product to swap from. If the mistake is ours, see above: remake or refund, your choice.

Changed your mind, or a scent isn't for you

For health and safety reasons we can't take back opened or used soaps and body care products, and made-to-order items can't be returned for resale — so please order carefully. Scent is personal, which is exactly why almost everything we make comes in a sample size or scent pack first: sample before you commit to full sizes. Torn between scents? Take the scent quiz on our site or email us — we'd rather help you pick right the first time.

Refunds

Approved refunds go back to your original payment method within 5 business days. You'll get an email when the refund goes through.